The rental process takes place through an online kiosk. Please make sure you fill out every line of information on the rental form. Rent-My-Instrument will process your order and ship the instrument(s) to your home. Standard shipping is free and will take between 2-3 days to arrive. Please keep the box it arrives in, just in case you need to mail it back for repairs. Rent-My-Instrument will cover the return postage fees for repairs.